Returns & Refunds Policy
Our Returns Policy includes the rights you have under the Australian Consumer Law (shown below) and provides you with additional benefits in addition to those rights, as your satisfaction is important to us.
Your rights under the Australian Consumer Law
'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return to us if Hampton Gate Cellars / Finest Drop is at fault. That is, if the wrong product is delivered, there is a fault with the product or Hampton Gate Cellars / Finest Drop has breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer.
The fastest way to obtain a refund or exchange is to visit us in store (249 Hampton St, Hampton, Victoria) where we will be able to assist you immediately.
Proof of purchase must be provided to obtain a refund or exchange and the product must be in a saleable condition. Saleable condition is defined as:
- Within its use by or best before date.
- Packaging is not damaged and in original condition.
- No heat damage.
If visiting a store us in person is not convenient for you, then please contact as soon as possible on (03) 9598-3044 or E-Mail: email@example.com to discuss the available options.
In the event that your product must be returned to us via post, please allow 2-3 business days for your refund to be processed after the product has been received.
You agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order please contact as soon as possible on (03) 9598-3044 or E-Mail: firstname.lastname@example.org. Please review our operating hours before calling. Every attempt will be made to accommodate your request, however unfortunately no guarantee can be given once an order has been placed.